PRO Monitoring & Response
When your alarm goes off, the alert reaches Urban Eye and our response partner's 24/7 control room at the same moment. It is checked before anyone is sent, first responders attend real incidents, and serious ones are escalated to armed response.
App monitoring KES 0/month · PRO Response from KES 8,050/month · PRO Enterprise from KES 10,500/month · Small one-time setup fee · Prices exclude VAT Compare plans →
Which of these sounds like you?
These are the situations where monitoring earns its monthly fee. If yours is here, it is probably worth it.
Your phone lights up in the night, and you are left deciding whether to drive over alone.
Our team and our response partner see the alert at the same moment and decide what happens next, so you are not the first responder.
Usually fits: PRO Response
You are hundreds of kilometres away when the alarm goes off.
Alerts are handled according to the response plan you agreed, and you are kept informed about what was found.
Usually fits: PRO Response
The siren sounds on an empty street, and nobody comes.
First responders are sent to confirmed alerts, and the incident is escalated to armed response if it is serious.
Usually fits: PRO Response
A fire alarm ringing after hours protects nothing if nobody hears it.
Fire and intrusion alarms on one monitoring plan, with separate escalation steps agreed for each.
Usually fits: PRO Enterprise
Alerts come from several buildings, gates, and systems, and nobody sees the whole picture.
One monitoring plan across the site's alarms, fire detection, and staff panic buttons, with the right contacts for each area.
Usually fits: PRO Enterprise
Tell us about your property and the system you have. We will recommend a plan and confirm response coverage for your area.
Book a Free Site SurveyWhen your alarm goes off
Every monitored property follows the same sequence, set out in a response plan you agree before monitoring starts.
An intrusion sensor, fire detector, or panic button raises an alert.
The alert reaches Urban Eye and our response partner's 24/7 control room immediately, so nothing waits for a phone call.
Alarm photos, camera footage where installed, and your site's procedures help separate a real incident from a false alarm.
Confirmed alerts get a response on the ground. If the situation is serious, it is escalated to armed response.
Your contacts are updated as agreed, and every event is logged for follow-up and review.
Monitoring plans
Monitored plans carry a small one-time setup fee to connect your system and agree your response plan. The amount is shown in your quotation.
Included with every Urban Eye alarm system
Best for: lower-risk homes and owners who prefer to handle alerts themselves.
Alerts come straight to your phone. You check what triggered them and decide whether to call anyone.
Ask about App Monitor →+ small one-time setup fee
Best for: homes, shops, offices, and commercial premises that need someone to act on a real alert.
Alerts reach our team and our response partner at once, are checked before anyone is sent, and first responders attend confirmed incidents, escalating to armed response when needed. The starting rate covers one primary alarm transmitter.
Request PRO Response →+ small one-time setup fee
Best for: warehouses, institutions, estates, and commercial sites with fire and intrusion alarms, several buildings, or more people in the response plan.
Everything in PRO Response, extended to fire alarm monitoring, staff panic buttons, and multiple buildings or sites. The exact scope is confirmed during your survey.
Request PRO Enterprise →The starting rates cover a typical single property. These are the things that move your price up or down, and your quotation shows each one.
Alarm systems also need Urban Eye Connect, from KES 1,500/month, to stay online and send alerts.
What we monitor
Monitoring is usually paired with an intrusion or fire alarm, with CCTV added where you need to see what is happening.
Door, window, and motion sensors raise the alert, and photo-verified detectors show what triggered it, which helps separate a real intruder from a false alarm. See Smart Alarm Systems →
Smoke and heat detectors in an empty building report a fire to the same monitoring plan, so a fire at night is not left to ring unheard. See Fire Alarm Systems →
Cameras give the team context when an alarm is triggered. We confirm how footage reaches the monitoring team during your survey. See CCTV Installation →
A button under a counter or beside a bed sends an alert that is treated as urgent, for staff and families who need help quickly.
Is monitoring right for you?
Monitoring is worth paying for when nobody else can reliably act on an alert.
FAQs
Talk to our operations team directly on WhatsApp or by phone.
The alert reaches our team and our response partner's 24/7 control room at the same moment. It is checked using your alarm photos, camera footage where installed, and your site's agreed procedures. If it is real, first responders are sent and your contacts are informed, and the event is recorded.
Arrival time varies with your location, the time of day, and traffic, so we do not promise a fixed number of minutes. What does not vary is the alert itself, which reaches our team and our response partner immediately.
First responders attend confirmed alerts. When the situation is serious, they escalate it to armed response. Not every alert needs armed officers, and escalating only when it matters keeps armed response available for real threats.
Yes. A small one-time setup fee covers connecting your system to monitoring and agreeing your response plan. The amount is shown in your written quotation.
PRO Response suits a single home, shop, or office, and its starting rate covers one primary alarm transmitter. PRO Enterprise suits larger and higher-risk sites that combine fire and intrusion alarms, staff panic buttons, or several buildings or sites. The exact scope is confirmed during your survey.
Yes, when cameras are installed alongside an intrusion or fire alarm. The alarm raises the alert, and camera footage helps the team check what is happening before anyone is sent. We confirm the setup during the survey.
Response coverage depends on where your property is. We confirm it during your free site survey, before you sign up.